Policys

1. Privacy Policy

Nestware ("we," "us," "our") operates this website (the "Site"). This Privacy Policy explains what information we collect from visitors and customers, how we use it, and the choices you have.

1.1 Information We Collect

Information you give us: name, email address, shipping/billing address, phone number, payment details (processed securely via our payment provider), and any information you submit through forms, account creation, or customer support.
Information collected automatically: IP address, browser type, device information, pages visited, and cookies/similar tracking technologies used to operate and improve the Site.
Information from third parties: such as payment processors, shipping carriers, or marketing/analytics platforms we work with.

1.2 How We Use Your Information

We use collected information to:

Process and fulfill orders, including shipping and payment;
Communicate with you about orders, promotions, or customer service;
Improve our Site, products, and customer experience;
Comply with legal obligations and prevent fraud.

1.3 Sharing of Information

We do not sell your personal information. We may share information with:

Service providers (e.g., payment processors, shipping carriers, email/marketing tools) who help us operate the Site;
Legal authorities, if required by law or to protect our rights.

1.4 Cookies

We use cookies and similar technologies to remember your preferences, keep your cart working, and understand how visitors use the Site. You can disable cookies in your browser settings, though some features may not work properly as a result.

1.5 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

1.6 Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us at dominic.sleeping@gmail.com.

1.7 Children's Privacy

The Site is not directed at children under 13 (or the relevant age of consent in your jurisdiction), and we do not knowingly collect personal information from children.

1.8 Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

1.9 Contact Us

Questions about this Privacy Policy can be sent to dominic.sleeping@gmail.com.

2. Terms of Service

Welcome to Nestware. By accessing or using our Site, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Site.

2.1 Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site.

2.2 Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

2.3 Products and Pricing

We make reasonable efforts to display product details and pricing accurately, but errors may occur. We reserve the right to correct errors and to cancel orders affected by a pricing or listing mistake.

2.4 Orders and Payment

By placing an order, you confirm that all information provided is accurate. We reserve the right to refuse or cancel any order for reasons including suspected fraud, errors in pricing/availability, or violation of these Terms.

2.5 Intellectual Property

All content on the Site (including text, graphics, logos, and images) is owned by or licensed to Nestware and may not be used without our written permission.

2.6 Limitation of Liability

To the fullest extent permitted by law, Nestware is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.

2.7 Changes to These Terms

We may revise these Terms at any time. Continued use of the Site after changes are posted means you accept the revised Terms.

2.8 Contact Us

Questions about these Terms can be sent to dominic.sleeping@gmail.com.

3. Shipping Information

3.1 Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Processing times may be longer during sales, holidays, or high-demand periods.

3.2 Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number (where available).

3.3 Delays

We are not responsible for delays caused by the shipping carrier, customs processing, natural events, or other circumstances beyond our control, but we'll do our best to keep you informed.

4. Return Policy

4.1 Return Eligibility

We accept returns within 5 days of the delivery date, provided the item is:

Unused and in its original condition;
In its original packaging (if applicable);
Accompanied by proof of purchase (order number or receipt).

4.2 Non-Returnable Items

The following items are not eligible for return: personalized/custom products, gift cards] .

4.3 How to Start a Return

To start a return, contact us at dominic.sleeping@gmail.com with your order number and reason for return. We'll provide instructions, including the return address and whether a prepaid label is provided.

4.4 Return Shipping Costs

If the return is due to our error (wrong/defective item), we will cover return shipping costs.
If the return is for another reason (e.g., changed your mind), the customer is generally responsible for return shipping costs, unless stated otherwise.

4.5 Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to the original payment method within 1-3 business days. Original shipping costs are typically non-refundable.

4.6 Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement, repair, or refund.

5. Service Disclaimer

Nestware operates as a dropshipping business, meaning products are shipped directly from our third-party suppliers rather than from our own warehouse. Because of this, shipping times, product availability, and packaging may vary between orders and are partly outside of our direct control.

We do our best to keep the promises made in our policies — including estimated shipping windows, product descriptions, and return timelines — but these are estimates, not guarantees, and actual results may occasionally differ due to supplier delays, stock issues, customs processing, or other factors beyond our control.

To the fullest extent permitted by law, Nestware's liability for delays or issues arising from third-party suppliers is limited to providing a replacement, refund, or store credit, at our discretion, rather than other forms of compensation.